If you use an Android handset, you must be using Google Play Store to get your favorite apps. It is an enormous source from where you can download your favorite apps related to games, music, entertainment, and more on your device.
But what if you want to download an app from Google Play Store and it is not working? What if you try to open it up, and it shows you an error? If this happens, then it is time for you to troubleshoot your Google Play Store.
In this article, we have discussed the ways by which you can troubleshoot your Google Play Store. The troubleshooting steps that we have mentioned in this article apply to tablets and smartphones that run on Android 7.0 or above. Depending on the device’s model, some steps might vary.
Steps to Fix the Google Play Store issues
Are you facing issues while downloading the apps on your device? Is your Google Play Store continuously crashing? The reasons for all these issues may be many. Firstly, you need to check if your internet connection is proper or not. If it is okay, then try restarting your device. Restarting will reset your device, and will remove the bugs or misfire if there is any, within the Google Play Store app. In case restarting the device doesn’t solve your problem, it is time for you to go for troubleshooting methods.
Before troubleshooting, make sure the issue is on your end. If you are not confirmed about it, you can use services like Downdetector, to check the status of your Google Play Store. If any issue gets detected, you need to follow the below-mentioned steps:
- Force Google Play Store to Stop
Sometimes, all your app might be needing is a little break. You can pause it for a while by letting it stop working. Click on the Force Stop option of the app on your device, then open the Google Play Store again in a while to check if the error has been fixed or not.
- Check Your Mobile Data Connection
You must have a robust internet connection for letting the Google Play Store work properly. Try resetting your network connections by turning Airplane Mode on and then off.
- Disable and Enable Time and Date Settings
While running Google Play, your device uses date and time. Suppose if they are not working, they may cause issues with your Google Play app. To make corrections in the date and time settings of your device:
- Go to the System Settings.
- Click on Date & Time.
- If Automatic Date & Time is enabled, disable it and enable it again.
- Update Google Play Services
You need to update Google Play Service to let the Google Play Store work properly. If your Google Play Services is not updated, then your Play Store might not work properly. So, it is necessary for you to update it from time to time.
- Clear the Cache and Data of the Google Play Store
Clearing the cache and data of Google Play will help you to start over and will also remove unknown bugs if any will be there. To do this task, you need to follow these steps:
Tap on Settings > Go to Apps & Notifications > tap on Google Play Store. In that section tap on Storage,> then click on Clear Cache and then tap on Clear data. In some devices, you might find Apps/Application Manager instead of Apps & Notifications.
- Uninstall Google Play Store updates
It is not possible to delete and reinstall the Google Play Store application, but you can uninstall its updates. The uninstallation of the updates will take your app back to its previous version. This procedure will remove the latest update from your device, which might have bugs and might be the cause of issues. Restart your device after uninstalling the updates. After restarting, Google Play will update to the newest version which you can start using again. Make sure to check if the Downloads or Download manager is enabled.
- Remove Your Google Account from your Device
Remove and re-add your Google account to remove underlying issues if there is any, with your account.
So, these were the ways with which you can fix the issues with your Google Play Store. If in case, none of the steps as mentioned above, work for you, then perform a factory reset on your device. But, before that, do make sure to take the backup of your device.